Anyway, moving forward, I have to process a card replacement so let me give you the step by step procedure which I personally did. (Remember this is for BDO account holder).
This is the first thing you need to do. As soon as possible call BDO Customer Contact Center and request them for card blocking. Inform them that your card is lost or stolen. Their phone number is (+632)631-8000. Click here for domestic and international toll-free numbers.
2. TALK TO YOUR HR (if you are employed)
3. GO TO YOUR COMPANY BRANCH ACCOUNT/ISSUING BRANCH
Unfortunately, our HR don’t process this kind of application, which is why I need to do it for myself. Go to your company’s branch (for payroll account) or issuing branch (for savings account holder) and file an affidavit of loss. NOTE: Please don’t forget to bring any valid ID.
3.a. In case you need to withdraw your money first before filing an affidavit of loss, there’s a charge of P100 and you need to present 2 valid ID, atleast 1 government ID.
4. NOTARIZE THE AFFIDAVIT OF LOSS
You will need to fill out the form and find a notary public near the place. I had my form notarized at DHL Makati Ave. for P104. It will only take 5-10 minutes.
5. FILE THE NOTARIZED FORM
After notarizing your affidavit, file it at your issuing/branch account. There is additional fee of P120 for card replacement. It will take 2-3 working days until you got your new ATM card.
a. If your ATM card is a payroll account, you won’t be able to withdraw your money over the counter unless, you withdraw it at your branch account.
b. Don’t forget to bring valid IDs and money for filing affidavit of loss. It’s not FREE even if your card was stolen.
c. I highly suggest to enroll your card for online banking to manage your savings/income online.
d. Change your card’s pin as soon as you get it.
e. Your card will be activated within 24 hours.
Thanks for reading, comment down below if you have any questions.
